TERMS & CONDITIONS AND PRIVACY POLICY
1. Definitions
For the purposes of this Agreement:
1.1 “Platform”, “Namlatic” or “us” means the website Namlatic.com and any associated mobile applications operated by Namlatic.
1.2 “User” means any individual or legal entity that makes a booking through Namlatic.com.
1.3 “Amadeus GDS” means the Amadeus Global Distribution System through which bookings are processed.
1.4 “Carrier” means any airline or other air transport provider whose services are booked through Namlatic.com.
1.5 “Fare Rules” means the applicable terms, restrictions, and conditions imposed by a Carrier for a particular ticket.
1.6 “Personal Data” means any information relating to an identified or identifiable natural person.
2. Scope and Acceptance of Terms
2.1 These Terms & Conditions and Privacy Policy (collectively, the “Agreement”) govern all use of Namlatic.com for booking air travel.
2.2 By making a booking, the User confirms that they:
Have read, understood, and accepted this Agreement.
Are legally capable of entering into binding contracts.
Accept that all bookings are subject to Carrier Fare Rules and Amadeus GDS conditions.
2.3 Namlatic acts solely as an intermediary between the User, Amadeus GDS, and the Carrier, and does not operate flights or determine fare conditions.
3. Booking and Payment
3.1 Accuracy of Information – The User is responsible for ensuring all details provided (including passenger names, travel dates, and payment information) are accurate. Errors may result in additional fees or denial of boarding.
3.2 Booking Confirmation – A booking is only confirmed upon issuance of an electronic ticket (e-ticket) by the Carrier via Amadeus GDS.
3.3 Payment –
Payments are processed according to the currency and payment method displayed during checkout.
Payment collection is immediate unless otherwise specified.
Any currency conversion or bank charges are borne by the User.
4. Changes, Cancellations, and Refunds
4.1 Changes –
Date, time, or itinerary changes are subject to the Carrier’s Fare Rules, availability, and applicable fees.
4.2 Cancellations and Refunds –
Refund eligibility is determined solely by the Carrier’s Fare Rules and Amadeus GDS policies.
Non-refundable tickets are not eligible for refunds except in cases of Carrier-initiated cancellations or as required by applicable law.
Namlatic does not hold refund funds. Approved refunds are processed by Amadeus GDS and/or the Carrier according to their timelines and fees.
4.3 Refund Process –
Requests must be made via Namlatic’s designated support channel within the Carrier’s required timeframe.
Supporting documents (e.g., proof of cancellation, medical certificate) may be required.
Processing time for approved refunds is generally 2–15 business days.
5. Baggage
5.1 Baggage allowances and charges are determined by the Carrier and vary by fare class and loyalty program membership.
5.2 One cabin baggage item is permitted according to the Carrier’s size and weight limits. Excess baggage is subject to additional charges.
5.3 Full baggage policies are available on the Carrier’s official website.
6. Delays, Cancellations by Carrier, and Force Majeure
6.1 The Carrier is solely responsible for operational decisions regarding delays, cancellations, and schedule changes.
6.2 Passenger rights in such cases are governed by the Carrier’s General Conditions of Carriage and applicable aviation regulations (including EU Regulation 261/2004, where applicable).
6.3 Namlatic and the Carrier are not liable for disruptions caused by events beyond reasonable control, including but not limited to strikes, extreme weather, pandemics, and government actions.
7. Travel Documents and Compliance
7.1 The User is solely responsible for ensuring compliance with immigration, customs, health, and safety requirements for all destinations, including transit points.
7.2 The User must possess valid travel documents (passport, visa, vaccination certificates, etc.) at the time of travel. Failure to do so may result in denied boarding without refund.
8. Liability Disclaimer
8.1 Namlatic is not liable for:
Denied boarding, delays, or cancellations attributable to the Carrier.
Loss, damage, or theft of baggage (Carrier liability applies under the Montreal Convention or other applicable laws).
Additional expenses incurred due to schedule changes or cancellations.
8.2 The User agrees to indemnify and hold Namlatic harmless from any claims arising from non-compliance with these Terms or applicable laws.
9. Travel Insurance
9.1 Namlatic strongly recommends that users purchase via a third-party comprehensive travel insurance covering:
Trip cancellation and interruption.
Flight delays.
Baggage loss or damage.
Medical emergencies abroad.
10. Privacy Policy
10.1 Collection of Personal Data – Namlatic collects:
Booking data (name, contact details, passport/ID information, payment details).
Device and usage data (IP address, browser type, session activity).
Data from third parties (Amadeus GDS and Carriers) is necessary for booking fulfilment.
10.2 Use of Personal Data –
To process bookings and transmit information to Amadeus GDS and Carriers.
To provide customer support and fraud prevention.
To comply with legal obligations.
10.3 Disclosure of Personal Data – Personal data may be shared with:
Amadeus GDS and Carriers for booking fulfilment.
Payment processors for transaction handling.
Regulatory authorities, when required by law.
10.4 Data Retention – Data is retained only as long as necessary for the purposes outlined or as required by law, Amadeus GDS, or Carriers.
10.5 International Data Transfers – Personal data may be transferred outside the User’s country. Safeguards such as standard contractual clauses are applied where required.
10.6 User Rights –
Users may request access, correction, deletion, or restriction of their personal data.
Users covered by GDPR have additional rights, including portability and objection to processing.
10.7 Cookies – Namlatic.com uses cookies for functionality and analytics. Users can manage preferences through browser settings.
11. Children’s Privacy
Namlatic.com is not intended for individuals under 16 years of age, and Namlatic does not knowingly collect their data.
12. Governing Law and Dispute Resolution
12.1 This Agreement is governed by the laws of the country where Namlatic is registered, without regard to conflict of laws principles.
12.2 Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the country where Namlatic is registered, unless mandatory consumer protection laws of the User’s country of residence apply.
13. Amendments
Namlatic reserves the right to amend this Agreement at any time. Updates will be posted on Namlatic.com, and continued use constitutes acceptance of the revised terms.
14. Precedence of Rules
In the event of conflict between:
The Carrier’s Fare Rules, Amadeus GDS conditions and This Agreement
The order of precedence shall be as stated above, with Carrier Fare Rules taking priority.